Returns & Exchanges

This return policy applies to products purchased from Rompr.shop

 

Returns & Exchange Policy 

Thank you for choosing our limited collection! We understand the importance of finding the perfect fit, and we are happy to offer exchanges for sizing purposes. Please review our exchange policy below:

  1. Eligibility for Exchanges:
    • Exchanges are limited to sizing issues only. We do not accept exchanges for change of mind or style preferences.
  2. Timeframe for Exchanges:
    • Exchanges must be requested within 30 days from the date of purchase.
    • The original item must be unworn, unwashed, and in its original condition. All tags and packaging must be intact.
  3. Exchange Process:
    • To request an exchange, please contact our customer support team through romprathleisure@gmail.com. Please provide them with your personal details including name, address and best contact method as well as the order details, including the order number and item you wish to exchange.
    • Our customer support team will guide you through the exchange process, providing instructions on returning the item and selecting the desired size.
    • Exchanges are subject to availability. If the desired size is no longer in stock, we will offer a refund or store credit as an alternative, as per your preference.
  4. Shipping and Handling:
    • The customer is responsible for the shipping and handling costs associated with returning the item for exchange.
    • We recommend using a trackable shipping service to ensure the safe delivery of the returned item. We are not responsible for any lost or damaged items during transit.
  5. Final Sale Items:
    • Please note that items marked as "final sale" are not eligible for exchange or return.
  6. Condition of the Exchanged Item:
    • The exchanged item must be in its original condition, with all tags and packaging intact.
    • If the returned item shows any signs of wear, damage, or alteration, we reserve the right to refuse the exchange.
  7. Manufacturer Defects:
    • In the case of manufacturing defects, a refund will be provided upon inspection of the returned product.

Please carefully review this exchange policy before making a purchase. By proceeding with your purchase, you acknowledge and accept the terms and conditions outlined above. Should you have any questions or require further assistance, please do not hesitate to contact our customer support team.

 

FAQ’S

How long can I take to make a Return?

In the event that you require a Return, you have 30 days to process your initiate the process.

What does it cost to Return?

Cost of freight will be determined by your location.

My order was delayed, will I still be able to return after 30 days?

Please email Rompratheleisure@gmail.com with the item(s) you wish to return and our Team will be able to assist you.

Can I return for a refund?

We do not provide monetary refunds on change of mind or size returns. We will provide a full refund if a product is deemed faulty as approved by our team.

Can I return/exchange Sale Items?

Sale Items (marked down by 40% off or more from original pricing) are not eligible for return or exchange.

How long will it take to process my Return?

Please allow up to 2 weeks for your return to be processed.

I received a faulty/wrong item, what should I do?

Please email our Team, with photos of the faulty item. From there we will be able to provide you next steps.

If you have any questions regarding sizing, fabrication or fit, please refer to our sizing charts or reach out to our team at Romprathleisure@gmail.com and our team will be more than happy to assist.